Questions, answered.

Use our contact form and choose Order support. Include the email used at checkout and your order number so we can find the purchase quickly.

Send our team a note as soon as possible with your order number and the change you would like to make. We will review the order status and confirm what is still possible before dispatch.

When tracking becomes available, use the link in your shipping confirmation. If you cannot locate the email or the tracking has not updated, contact us with your order number and we will help you check the status.

Please contact us promptly with your order number, a short description and clear photos of the item and packaging. Our team will review the details and explain the appropriate next step.

Verified material and finish information is listed on the individual product page. Because materials can vary by design, rely on that product-specific description rather than a collection-wide assumption. If something is missing, ask us before ordering.

Yes. Choose Product guidance on our contact form and tell us what you are considering, how you plan to wear it and what matters most to you.

We only make sensitivity or nickel-free claims when they have been verified for the specific piece and shown on its product page. Skin sensitivities vary, so contact us before ordering if you need help checking a particular material.

Check the measurements and fit information on the product page. Measure a ring that already fits or wrap a soft tape around your wrist without pulling it tight. If the available sizing is unclear, send us your measurement and the product link before ordering.

Available delivery methods and the most current timing are shown at checkout for your destination. You can also review our Shipping & Returns guide before placing an order.

Enter your delivery address at checkout to see the destinations and services currently available to you. If your location is not offered, send us a note before ordering.

Shipping and applicable taxes are calculated during checkout. Review the complete order total before payment. Any destination-specific information that applies will be shown during the checkout process or in our shipping policy.

Contact our team within 30 days of delivery with your order number, the item and reason for the request. Wait for authorization before sending anything: we will confirm eligibility and the correct destination, which may be outside Canada. For a change-of-mind return, the customer is responsible for return shipping and any carrier or customs charges. Review the full return policy before shipping.

Follow the product-specific instructions where provided. As a general habit, store pieces separately in a cool, dry place and put jewelry on after perfume, lotion and hair products. Visit our jewelry care guide for more guidance.

Water resistance depends on the material, plating, stones and construction of the piece. Unless the product page explicitly says otherwise, remove jewelry before showering, swimming or exercising and avoid prolonged contact with moisture.

Wipe jewelry gently with a clean, soft, dry cloth after wear and store pieces separately to limit friction and scratches. Avoid abrasive products, harsh chemicals and ultrasonic cleaning unless the care instructions for that material specifically recommend them.

Send us the product name, a link or a clear photo through our contact form. We will help you identify the material information available and the most appropriate next step.