How do I start a return?+
Contact customer care within 30 days of delivery. Include your order number, full name, the item you wish to return, the reason for the request and clear photographs if the piece is damaged, defective or incorrect. We will review the request and send the approved return instructions.
What condition should the item be in?+
The piece must be unworn, unused, unaltered and in the condition in which it arrived. Include every component, accessory and original package supplied with it. We may decline a return that shows wear, damage, alteration or missing parts not caused by us.
Are all items eligible?+
Personalized or engraved pieces, digital gift cards, items marked final sale and pierced jewelry whose hygiene seal or protective packaging has been opened are not eligible for a change-of-mind return. This does not limit the support available when an item arrives damaged, defective or incorrect.
What if the piece arrived damaged or incorrect?+
Contact us as soon as possible with your order number, a short description and clear photographs. Do not ship the item before we confirm the appropriate solution. When we verify an error or defect attributable to us, we will provide the applicable replacement, refund or return-cost instructions.
Where do I send an approved return?+
Use only the destination supplied in your return authorization. Depending on the item and fulfilment route, the approved destination may be outside Canada. Do not return an item to the parcel's sender address: unapproved returns may be delayed, refused or lost.
Who pays for return shipping?+
For preference or change-of-mind returns, the customer is responsible for return shipping and any carrier or customs charges. Original and express shipping charges are not refunded. If we confirm that an item arrived damaged, defective or incorrect, customer care will provide the appropriate cost instructions before it is sent.
How and when will I receive my refund?+
Once the approved return reaches the designated facility, it is inspected. Eligible refunds are issued to the original payment method within 7 business days after acceptance. Your bank or payment provider may require additional time before the credit appears.
Can I cancel or change an order?+
Contact us immediately after ordering. We will try to help before fulfilment begins, but changes and cancellations cannot be guaranteed once an order is processing or has been dispatched. After delivery, the standard return process applies to eligible items.
Can I return part of a set?+
If the pieces were sold as a set or bundle, every component must be returned together unless customer care confirms otherwise. A partial set may not qualify for a refund.
What should I keep after sending it?+
Use a tracked carrier and retain the receipt, tracking number and proof of handover until the return and refund are complete. La Belle Toronto cannot confirm receipt of a parcel that cannot be tracked.
