Shipping & returns
Clear from checkout to arrival.
Available delivery options, estimated timing and complete cost for your address appear before payment. Once your order is on its way, your shipping confirmation carries the tracking details.
From checkout to your door
Know what happens next.
Clear information at each stage, with a direct route back to us whenever you need help.
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01
Before payment
Review the delivery choices, estimated timing and cost calculated for your destination at checkout.
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02
Once dispatched
Your shipping confirmation includes the tracking information available for the order.
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03
If you need us
Send us your order number and a short note. We will help you find the most useful next step.
Typical delivery journey
- 01 Dispatched Tracking begins
- 02 In transit Carrier updates
- 03 Delivered Final scan
Tracking, without the guesswork
Follow the details we receive.
Tracking can take time to update after a parcel is handed to the carrier. If the latest event has not changed or the delivery status does not match what you see, contact us with your order number.
Ask about an orderReturns, considered
A clear route back.
You have 30 days from delivery to request an eligible return. Begin with customer care and wait for authorization before sending anything.
Read the refund policy- 01
Request first. Contact us within 30 days of delivery with the order number, item and reason for the return.
- 02
Wait for authorization. We will confirm eligibility and the correct destination, which may be outside Canada.
- 03
Send with tracking. Use only the approved address and keep the carrier receipt until the return is complete.
The useful details
Before you ask.
Where do you deliver?
Enter your destination at checkout to see the delivery options currently available for that address. We do not present a route as available until Shopify confirms it for the order.
When will my order arrive?
The estimate shown at checkout is based on the destination and the delivery option selected. It is an estimate rather than a guaranteed arrival date unless explicitly stated otherwise.
Where can I find tracking?
When tracking is available, it is included in the shipping confirmation sent after dispatch. Keep that message for the latest carrier events.
What if tracking has not moved?
Carrier updates can take time to appear. If the information remains unchanged or looks incorrect, send us your order number so we can review the available details with you.
What if my order shows as delivered but is not there?
Check the delivery location, household and building reception first, then contact us promptly with the order number and the carrier status.
How do I start a return?
Contact us within 30 days of delivery with your order number, the item and reason for the request. Wait for authorization before shipping: the approved destination may be outside Canada, and change-of-mind return shipping and carrier or customs charges are the customer's responsibility.